General Ordering Policy Merchant Verification Certain customers may be contacted via email for additional verification before their order is shipped. If additional verification is needed, shipment dates may be delayed until all required information is received. Add support@mattresstodoor.com to your contacts and check junk folders for communication.

General Shipping Policy Weather Delays In case of delivery delays due to adverse weather conditions, we'll reach out to My Furniture By Mattress To Door customers as soon as possible. For the latest updates on delays in your area, please visit fedex.com or call the My Furniture By Mattress To Door customer care team at (905) 667-7049.

Labour Strikes If labor strikes affect manufacturing or shipping, your My Furniture By Mattress To Door product(s) might experience delays. We'll contact My Furniture customers potentially affected by labor strikes as soon as possible.

RETURNS, REFUNDS AND TITLE: myfurnitutre.ca doesn't assume title to returned items until they reach the fulfillment center. Refunds may be issued without requiring a return, at myfurnitutre.ca's discretion.

Returns must be coordinated with the My Furniture customer service team before initiating the return process, and confirmation by our customer service team must be obtained before returning your product.

Metal Bed Frame: Metal bed frames cannot be returned or exchanged.

Refunds: Refunds are processed within two business days after receiving the returned product. Refunds are applied to the credit card or PayPal account used for the original purchase. It may take up to 14 business days for refunds to be reflected on your financial records.

Promotional Offers: Promotional offers, including gifts with purchase, product discounts, and two-for-one events, are valid until the indicated date and time or while quantities last. Offers will not be extended beyond the end date of the promotion for out-of-stock items. Discount codes automatically apply at checkout once all participating products are added to the cart. Offers cannot be combined with other discounts or promotions. Offers and/or discounts cannot be applied retroactively to any purchases made before the start date of the promotion. Unless otherwise indicated, there is no limit to the number of times an offer can be redeemed while the promotion is active. In the event of a return, refunds will be issued as described in the General Return Policy.

Contests and Giveaways: Products awarded through contests and giveaways are eligible for return